The Cold Cork V2
When completely thawed, the Cold Cork V2 requires 3 hours to thoroughly freeze.
The cork contains a small internal airway that can become clogged with ice if stored in the freezer.
Unfortunately, no. Carbonation will cause the beverage to freeze in the coil.
The Cold Cork should not be used on pre-chilled wine because the device may lower the temperature of the wine below its freezing point.
The Cold Cork can indeed chill a bottle of wine; however, the device's performance decreases with each pour. A completely frozen Cold Cork can chill the first and last glass by about 20 and 10 degrees respectively.
The Cold Cork can lower an entire bottle of red wine to cellar temperature in under 2 minutes! Simply pour the entire bottle through the device and into a decanter.
The Cold Cork can chill a shot of room temperature spirits by about 30 degrees.
For best results, once pouring, cover the vent to slow flow. The slower the pour, the colder the beverage will be.
When pouring multiple glasses, wait a few minutes between pours to let the coil recharge.
1. Remove and rinse the cork.
2. Thaw for 3 hours, then run warm water through the device.
3. Attach the pump and invert the assembly for 1 hour to drain the coil.
4. Pump at least 10 times to ensure the coil is clear.
Other
Orders are not yet able to be shipped to PO boxes or outside of the United States.
For orders placed through our website - if you are not 100% satisfied with your Cold Cork, the product can be returned for a full refund within 30 days of purchase, provided the product has not been (1) damaged through abuse, misuse or neglect, (2) damaged in an accident, (3) subject to unreasonable use or used for any purpose not expressly stated in the product manual, or (4) repaired or altered in any way.
To initiate a return on a Cold Cork purchased through our website, click "Return" on the website footer and then:
1. Log in to your account by entering the email address used when purchasing your Cold Cork.
2. Open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
4. Select the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
5. Select a return reason and add a note for the store.
6. Click "Request Return".
If your return request is approved, you receive an email with shipping instructions. Once the product is shipped, please email the tracking information to contact@thecoldcork.com. After the product is received, you will receive a refund.
For products purchased from an authorized dealer or retail store, their return policy applies. Please contact them directly for more information.
THE COLD CORK COMES WITH A LIMITED WARRANTY. THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
A COPY OF THESE WARRANTY TERMS IS INCLUDED BELOW AND MAY ALSO BE REQUESTED BY CALLING (833) 895-0197.
WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
WHO MAY USE THIS WARRANTY?
Vauz Inc. ("we") extend this limited warranty only to the consumer who originally purchased the product ("you"). It does not extend to any subsequent owner or other transferee of the product.
WHAT DOES THIS WARRANTY COVER?
This limited warranty covers defects in materials and workmanship of the Cold Cork (the "product") for the Warranty Period as defined below.
WHAT DOES THIS WARRANTY NOT COVER?
This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
WHAT IS THE PERIOD OF COVERAGE?
This limited warranty starts on the date of your purchase and lasts for one year (the "Warranty Period"). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
With respect to any defective product during the Warranty Period, we will, in our sole discretion, repair or replace such product (or the defective part) free of charge. We will also pay for shipping and handling fees to return the repaired or replacement product to you.
HOW DO YOU OBTAIN WARRANTY SERVICE?
To obtain warranty service, you must email us at contact@thecoldcork.com during the Warranty Period orcall (833) 895-0197 to obtain a Defective Merchandise Authorization ("DMA") number. No warranty service will be provided without a DMA number.
LIMITATION OF LIABILITY
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.